We help small to medium sized companies grow their customer support operations with agile and highly customizable outsourcing solutions.
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Let's be honest, if you aren't hiring thousands of agents, you're just a number to the bigger BPO (business process outsourcing) companies.
We're small in size but mighty in capability. Whether you're hiring 5 agents or scaling to 500, we provide the personalized attention you need to scale.
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We only hire 1 out of 100 applicants to keep our talent pool top-notch, and everyone on our team brings at least three years of relevant experience.
We’re one of the few outsourcing companies out there that’s fully compliant and certified for PCI, HIPAA, and ISO 27001.
We have decades of experience supporting technology, healthcare, and financial services companies.
A week-by-week operating manual covering all 12 weeks, plus a companion bundle of 12 editable templates, including:
- Day 1-5 onboarding schedule
- QA scorecard with weighted scoring
- Escalation flowchart
- Brand voice guide
- Volume ramp schedule with phase gates
- KPI dashboard with target benchmarks
- Annotated ticket walkthroughs showing what good execution actually looks like.
Built for CX leaders, ops managers, and founders who are scaling support and need a system that works.
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We’ll jump on a call to really dig into your business needs. Unlike the big call centers, we tailor everything to your unique requirements right from the start.
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If you’re already working with another vendor, we’ll do a free audit of your current setup to spot any performance or efficiency gaps.
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No one-size-fits-all stuff here. We’ll put together a proposal that tackles your exact pain points, with transparent pricing and clear deliverables.
As we grow together, you’ll never be just another account number. Expect hands-on support from our CEO, regular updates, and data-driven insights to keep your business moving forward.
Book a discovery call, and our team will get back to you within a day.
Get in TouchHey, I’m Ritchie, the founder of CSV Now.
We’re here because small and mid-sized companies deserve better quality from outsourced customer support. We believe you shouldn’t have to spend millions just to scale your CX team without losing quality and control.
With CSV Now, you'll:
- Cut costs by at least 50% while scaling your workforce
- Increase customer satisfaction and NPS
- Stay compliant and secure with ISO 27001, PCI, and HIPAA certifications, so you can rest easy knowing your customer data is always protected
If that sounds like what you’re looking for, you’re in the right place.
“Ritchie was instrumental in developing the necessary infrastructure for us to run an effective recruiting process. I come from Amazon where I interviewed close to 700 people for our team over four years, worked with dozens of recruiters and eventually was a bar raiser. Even then I knew that I would need outside support for recruiting some of our early technical hires into my current startup. Ritchie is easily in the top 5% of recruiters I've worked with. Highly recommended.”
“I worked with Ritchie at Houzz to grow a new remote office in Los Angeles. Ritchie has a great energy and enthusiasm. He keeps things moving and builds good relationships with candidates. Above all else, he approaches every case thoughtfully and he's a creative thinker who never relies on only the standard process.He was a fundamental partner in the success of our new remote office in every way.”
“I worked with Ritchie and he is a fantastic strategist and recruiting advisor. I was very impressed with his level of delivery and quality of delivery. Ritchie is also very knowledgeable on the job market and stays in tune with the trend across multiple industries. He is a great talent advisor and advocate. I highly recommend Ritchie for future endeavors and partnerships. Would love to partner with him again in the future.”
"Ritchie and CSVNow have been wonderful partners to me and the CloudTrucks team. They helped us scale up our tech recruiting efforts and close a number of important roles across the team. In particular I appreciate Ritchie’s ability to build relationships and craft a plan for each candidate. I learned a lot from working with Ritchie and the CSVNow team and I highly recommend them for your tech recruiting needs."
“I had the pleasure to work with Ritchie to help build out the Security team at Mixpanel. He understands the market and the type of candidates that we required and was able to build a rapport with those being considered for the role. He has the ability to quickly source the correct people, get them in front of the hiring team and keep the process moving along which allowed us to expediently close on high quality candidates.“
Book a discovery call, and our team will get back to you within a day.
Get in TouchCSV Now™ All Rights Reserved, 2023.
