Scale your customer support at half the cost

businesses scale.

We help small to medium sized companies grow their customer support operations with agile and highly customizable outsourcing solutions.

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PCI, HIPAA, ISO 27001 certified
Comparison

There's a better way to outsource customer support

Big Outsourcing Companies

Let's be honest – if you aren't hiring thousands of agents, you're just a number to the bigger BPO (business process outsourcing) companies.

Limited flexibility: Their rigid systems are designed for giant corporations and your unique needs will get ignored because of their one-size-fits-all approach.
Lower priority: Since top clients at big BPO companies have tens of thousands of agents, your business is less important and you won't get the attention and support you deserve.
Higher costs: Their massive infrastructure and overhead means you're paying for capabilities you don't need, increasing your costs without adding value to your operations
CSV Now

We're small in size but might in capability. Whether you're hiring 5 agents or scaling to 500, we provide the personalized attention you need to scale.

Flexibility: Got any unique requests, specific business requirements, or need a customized solution? We take them all on.
Lower costs: All of our employees work out of our offices in Cebu, drastically reducing your  costs while ensuring far higher quality.
Personalized attention: It doesn't matter if you're hiring 5 agents or 50, we're willing to take on smaller growing businesses.
Free audit: Already working with another company? We provide a $0 audit of your BPO operations by a certified JD Power contact center senior auditor
features

Everything you need to scale CX operations

Top tier talent

We only hire 1 in 100 applicants to keep the quality of our talent pool high. Each employee has a 4 year college degree & at least 3 years of relevant experience.

Complete security & compliance

We're one of the only oursourcing companies that are compliant & certified for PCI, HIPAA and ISO 27001.

Deep industry expertise

We have decades of experience supporting technology, healthcare, and financial services companies.

OUR approach

What to expect when you work with us

Discovery Call

We'll meet and do a dive deep into your business needs and requirements. Unlike big BPOs, we tailor our approach to your unique challenges from day one.

Value Audit

If you're with another provider, we'll optionally audit your operations for performance issues and share exactly how much you would save with CSV Now.

Custom Proposal

No cookie-cutter solutions here. We'll give you a proposal that addresses your specific pain points, with transparent pricing and clear deliverables.

Seamless Scaling

As we grow together, you'll never be just another account number. Expect hands-on support, regular updates, and insights that drive your business forward.

Ready to work together?

Easily schedule a discovery call and our founder will respond within 24 hours.

Get in Touch
Our manifesto

Affordable and reliable customer support

Hey, I’m Ritchie, the founder of CSV Now.

We exist because there’s a clear gap in service quality for outsourced customer support for small and medium sized companies.

We believe you don't need to spend millions of dollars to get scale your CX team while maintaining quality and control.

At CSV Now, we’ll help you: 

- Cut costs by at least 50%
- Increase customer satisfaction and NPS
- Stay compliant and secure with regulations

If that resonates with you, you’re in the right place. 

Get in Touch
fREE AUDIT

Optimize your BPO operations with a free audit

Get a completely free audit of your operations by a certified JD Power contact center senior auditor. 

You'll understand: 

- If there are any performance issues
- If you can save money by switching providers
- Security and compliance issues

Interested? Just fill out the form below.

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Testimonials

What our clients say

“Ritchie was instrumental in developing the necessary infrastructure for us to run an effective recruiting process. I come from Amazon where I interviewed close to 700 people for our team over four years, worked with dozens of recruiters and eventually was a bar raiser. Even then I knew that I would need outside support for recruiting some of our early technical hires into my current startup. Ritchie is easily in the top 5% of recruiters I've worked with. Highly recommended.”

Jim Meyerle
prufrock ventures

“I worked with Ritchie at Houzz to grow a new remote office in Los Angeles. Ritchie has a great energy and enthusiasm. He keeps things moving and builds good relationships with candidates. Above all else, he approaches every case thoughtfully and he's a creative thinker who never relies on only the standard process.He was a fundamental partner in the success of our new remote office in every way.”

Brett Hobbs
HOUZZ

“I worked with Ritchie and he is a fantastic strategist and recruiting advisor. I was very impressed with his level of delivery and quality of delivery. Ritchie is also very knowledgeable on the job market and stays in tune with the trend across multiple industries. He is a great talent advisor and advocate. I highly recommend Ritchie for future endeavors and partnerships. Would love to partner with him again in the future.”

Yolanda Arrey
fivetran

"Ritchie and CSVNow have been wonderful partners to me and the CloudTrucks team. They helped us scale up our tech recruiting efforts and close a number of important roles across the team. In particular I appreciate Ritchie’s ability to build relationships and craft a plan for each candidate. I learned a lot from working with Ritchie and the CSVNow team and I highly recommend them for your tech recruiting needs."

George Ezenna
CloudTrucks

“I had the pleasure to work with Ritchie to help build out the Security team at Mixpanel. He understands the market and the type of candidates that we required and was able to build a rapport with those being considered for the role. He has the ability to quickly source the correct people, get them in front of the hiring team and keep the process moving along which allowed us to expediently close on high quality candidates.“

Thomas Clark
mixpanel

Ready to work together?

Easily schedule a discovery call and our founder will respond within 24 hours.

Get in Touch