Limited time offer: Get $500 in credits when you book a call.

Scale your customer support at half the cost

businesses scale.

We help small to medium sized companies grow their customer support operations with agile and highly customizable outsourcing solutions.

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PCI, HIPAA, ISO 27001 certified
Comparison

There's a better way to outsource customer support

Big Outsourcing Companies

Let's be honest, if you aren't hiring thousands of agents, you're just a number to the bigger BPO (business process outsourcing) companies.

Limited flexibility: Their rigid systems are designed for giant corporations and your unique needs will get ignored because of their one-size-fits-all approach.
Lower priority: Since top clients at big BPO companies have tens of thousands of agents, your business is less important and you won't get the attention and support you deserve.
Higher costs: Their massive infrastructure and overhead means you're paying for features you don't need, increasing your costs without adding value to your operations.
CSV Now

We're small in size but mighty in capability. Whether you're hiring 5 agents or scaling to 500, we provide the personalized attention you need to scale.

Flexibility: Got any unique requests, specific business requirements, or need a customized solution? We take them all on.
Lower costs: All of our employees are based in the Philippines and work in office at a state of the art facility, drastically reducing your costs while ensuring far higher quality.
Personalized attention: It doesn't matter if you're hiring 5 agents or 100, we're willing to take on smaller growing businesses.
Free audit: Already working with another vendor? We provide a $0 audit of your BPO operations by a certified JD Power contact center senior auditor
features

Everything you need to scale CX operations

Top tier talent

We only hire 1 out of 100 applicants to keep our talent pool top-notch, and everyone on our team brings at least three years of relevant experience.

Complete security & compliance

We’re one of the few outsourcing companies out there that’s fully compliant and certified for PCI, HIPAA, and ISO 27001.

Deep industry expertise

We have decades of experience supporting technology, healthcare, and financial services companies.

OUR approach

What to expect when you work with us

Discovery Call

We’ll jump on a call to really dig into your business needs. Unlike the big call centers, we tailor everything to your unique requirements right from the start.

Value Audit

If you’re already working with another vendor, we’ll do a free audit of your current setup to spot any performance or efficiency gaps.

Custom Proposal

No one-size-fits-all stuff here. We’ll put together a proposal that tackles your exact pain points, with transparent pricing and clear deliverables.

Seamless Scaling

As we grow together, you’ll never be just another account number. Expect hands-on support from our CEO, regular updates, and data-driven insights to keep your business moving forward.

Ready to work together?

Book a discovery call, and our team will get back to you within a day.

Get in Touch
Our manifesto

Affordable and reliable customer support

Hey, I’m Ritchie, the founder of CSV Now.

We’re here because small and mid-sized companies deserve better quality from outsourced customer support. We believe you shouldn’t have to spend millions just to scale your CX team without losing quality and control.

With CSV Now, you'll: 

- Cut costs by at least 50% while scaling your workforce
- Increase customer satisfaction and NPS
- Stay compliant and secure with ISO 27001, PCI, and HIPAA certifications, so you can rest easy knowing your customer data is always protected

If that sounds like what you’re looking for, you’re in the right place.

Get in Touch
fREE AUDIT

Optimize your BPO operations with a free audit

Get a completely free audit of your operations by a certified JD Power contact center senior auditor. 

You'll understand: 

- If there are any performance issues
- If you can save money by switching providers
- Security and compliance issues

Interested? Just fill out the form below.

Thank you! Your submission has been received!
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Testimonials

What our clients say

“Ritchie was instrumental in developing the necessary infrastructure for us to run an effective recruiting process. I come from Amazon where I interviewed close to 700 people for our team over four years, worked with dozens of recruiters and eventually was a bar raiser. Even then I knew that I would need outside support for recruiting some of our early technical hires into my current startup. Ritchie is easily in the top 5% of recruiters I've worked with. Highly recommended.”

Jim Meyerle
prufrock ventures

“I worked with Ritchie at Houzz to grow a new remote office in Los Angeles. Ritchie has a great energy and enthusiasm. He keeps things moving and builds good relationships with candidates. Above all else, he approaches every case thoughtfully and he's a creative thinker who never relies on only the standard process.He was a fundamental partner in the success of our new remote office in every way.”

Brett Hobbs
HOUZZ

“I worked with Ritchie and he is a fantastic strategist and recruiting advisor. I was very impressed with his level of delivery and quality of delivery. Ritchie is also very knowledgeable on the job market and stays in tune with the trend across multiple industries. He is a great talent advisor and advocate. I highly recommend Ritchie for future endeavors and partnerships. Would love to partner with him again in the future.”

Yolanda Arrey
fivetran

"Ritchie and CSVNow have been wonderful partners to me and the CloudTrucks team. They helped us scale up our tech recruiting efforts and close a number of important roles across the team. In particular I appreciate Ritchie’s ability to build relationships and craft a plan for each candidate. I learned a lot from working with Ritchie and the CSVNow team and I highly recommend them for your tech recruiting needs."

George Ezenna
CloudTrucks

“I had the pleasure to work with Ritchie to help build out the Security team at Mixpanel. He understands the market and the type of candidates that we required and was able to build a rapport with those being considered for the role. He has the ability to quickly source the correct people, get them in front of the hiring team and keep the process moving along which allowed us to expediently close on high quality candidates.“

Thomas Clark
mixpanel

Ready to work together?

Book a discovery call, and our team will get back to you within a day.

Get in Touch