We help small to medium sized companies grow their customer support operations with agile and highly customizable outsourcing solutions.
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Let's be honest – if you aren't hiring thousands of agents, you're just a number to the bigger BPO (business process outsourcing) companies.
We're small in size but might in capability. Whether you're hiring 5 agents or scaling to 500, we provide the personalized attention you need to scale.
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We only hire 1 in 100 applicants to keep the quality of our talent pool high. Each employee has a 4 year college degree & at least 3 years of relevant experience.
We're one of the only oursourcing companies that are compliant & certified for PCI, HIPAA and ISO 27001.
We have decades of experience supporting technology, healthcare, and financial services companies.
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We'll meet and do a dive deep into your business needs and requirements. Unlike big BPOs, we tailor our approach to your unique challenges from day one.
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If you're with another provider, we'll optionally audit your operations for performance issues and share exactly how much you would save with CSV Now.
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No cookie-cutter solutions here. We'll give you a proposal that addresses your specific pain points, with transparent pricing and clear deliverables.
As we grow together, you'll never be just another account number. Expect hands-on support, regular updates, and insights that drive your business forward.
Easily schedule a discovery call and our founder will respond within 24 hours.
Get in TouchHey, I’m Ritchie, the founder of CSV Now.
We exist because there’s a clear gap in service quality for outsourced customer support for small and medium sized companies.
We believe you don't need to spend millions of dollars to get scale your CX team while maintaining quality and control.
At CSV Now, we’ll help you:
- Cut costs by at least 50%
- Increase customer satisfaction and NPS
- Stay compliant and secure with regulations
If that resonates with you, you’re in the right place.
Get a completely free audit of your operations by a certified JD Power contact center senior auditor.
You'll understand:
- If there are any performance issues
- If you can save money by switching providers
- Security and compliance issues
Interested? Just fill out the form below.
“Ritchie was instrumental in developing the necessary infrastructure for us to run an effective recruiting process. I come from Amazon where I interviewed close to 700 people for our team over four years, worked with dozens of recruiters and eventually was a bar raiser. Even then I knew that I would need outside support for recruiting some of our early technical hires into my current startup. Ritchie is easily in the top 5% of recruiters I've worked with. Highly recommended.”
“I worked with Ritchie at Houzz to grow a new remote office in Los Angeles. Ritchie has a great energy and enthusiasm. He keeps things moving and builds good relationships with candidates. Above all else, he approaches every case thoughtfully and he's a creative thinker who never relies on only the standard process.He was a fundamental partner in the success of our new remote office in every way.”
“I worked with Ritchie and he is a fantastic strategist and recruiting advisor. I was very impressed with his level of delivery and quality of delivery. Ritchie is also very knowledgeable on the job market and stays in tune with the trend across multiple industries. He is a great talent advisor and advocate. I highly recommend Ritchie for future endeavors and partnerships. Would love to partner with him again in the future.”
"Ritchie and CSVNow have been wonderful partners to me and the CloudTrucks team. They helped us scale up our tech recruiting efforts and close a number of important roles across the team. In particular I appreciate Ritchie’s ability to build relationships and craft a plan for each candidate. I learned a lot from working with Ritchie and the CSVNow team and I highly recommend them for your tech recruiting needs."
“I had the pleasure to work with Ritchie to help build out the Security team at Mixpanel. He understands the market and the type of candidates that we required and was able to build a rapport with those being considered for the role. He has the ability to quickly source the correct people, get them in front of the hiring team and keep the process moving along which allowed us to expediently close on high quality candidates.“
Easily schedule a discovery call and our founder will respond within 24 hours.
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